Crisis119
119 is the first number when physical safety is at risk
You do not need to be sure it is an emergency. If consciousness, breathing, bleeding, medication, or severe pain is involved, start there.
You can start with this
“I am not sure if this is an emergency, but someone collapsed.”
“They are having trouble breathing and chest pain.”
“They may have taken too much medication.”
A counselor may first check
- Your location
- Consciousness, breathing, bleeding, or pain
- What someone nearby can do now
Common worries
- A 119 ambulance is free in emergencies.
- If you do not know the exact address, nearby signs or buildings can help.
- If violence or crime is also happening, 112 may be needed too.
More details
If speaking is hard
- Text reporting or the 119 app may be available.
- Keep it short: location, what happened, and the person’s condition.
What may happen next
- Responders may come to the scene and provide emergency care.
- If needed, the person may be taken to a nearby emergency facility.
Depression109
You can start with 109 when you feel unsafe with yourself
You can begin with being afraid to be alone, not knowing how to get through tonight, or feeling unsafe with yourself.
You can start with this
“I am having a hard time staying safe with myself.”
“I am afraid to be alone right now.”
“I do not know how to explain this, but I do not feel safe.”
A counselor may first check
- Whether you are alone
- Whether anything nearby could make things less safe
- How tonight can be made safer
Common worries
- 109 is available 24/7 and free to contact.
- Counseling is handled confidentially by default.
- If life or safety risk is high, other help may be connected.
More details
If your words are not organized
- The counselor can start by checking safety.
- It is okay to cry, pause, or say only what you can say now.
What may happen next
- You may make a short plan for getting through the immediate moment.
- If needed, you may be connected to local mental health or suicide prevention support.
WomenWomen Emergency Hotline 1366
1366 can be a first question before you decide what to do
Even if violence is not happening this second, you can ask about safety, reporting, shelter, and support options.
You can start with this
“I do not know if I want to report. I want counseling first.”
“The person is nearby, and I am not sure it is safe to talk.”
“I do not know where I can stay tonight.”
A counselor may first check
- Whether it is safe to talk
- Whether the other person is nearby
- Injury, shelter, or immediate safety needs
Common worries
- You can receive counseling 24/7.
- They can help organize shelter, medical, legal, or reporting options.
- You can sort support options before deciding whether to report.
More details
If calling is hard
- Text, board, email, or other online routes may be available.
- Use a safe device and place when possible.
What may happen next
- The counselor can help sort options without forcing a report.
- They can check whether emergency shelter or protection is needed.
YouthYouth Counseling 1388
A young person can contact 1388 first
If telling a parent feels hard or you do not know where to start, you can begin with what feels hard right now.
You can start with this
“I want to talk before I tell my parents.”
“I am not sure if this is school violence, but I feel scared.”
“It is hard to stay at home, and I do not know where to go.”
A counselor may first check
- Your age and where you are now
- Whether you are safe now
- Whether there is a trusted adult or safe place
Common worries
- You can start by phone, text, or online counseling.
- Parents, friends, and teachers can also ask for guidance.
- You can sort out the situation before deciding how to tell an adult.
More details
Before you talk
- You do not need to explain everything at the beginning.
- The counselor can first check whether you are safe.
What may happen next
- You may be connected to a local youth counseling or protection service.
- School violence, running away, self-harm risk, or family conflict can be sorted together.
LGBTQ+LGBTIQ Youth Support Center DDing Dong
DDing Dong is a place to start with outing concerns
You can talk about identity, coming out, family conflict, discrimination, housing, or safety without having to prove your situation.
You can start with this
“I am scared of being outed, so I have not told anyone.”
“After coming out, it became hard to stay at home.”
“I want queer-friendly counseling.”
A counselor may first check
- What name or words feel comfortable
- Whether you are safe now
- Whether counseling, housing, medical, or legal support is urgent
Common worries
- Counseling is handled confidentially by default.
- You can speak from an LGBTQ+ youth context without explaining everything first.
- Housing, medical, legal, or other support routes can be explored together.
More details
What can be discussed
- Identity, coming out, family, school, relationship, and discrimination concerns.
- Medical, legal, housing, or crisis support information can be explored if needed.
Before you talk
- You do not need to give your legal name or every detail at the start.
- You can first decide a safe contact method and time.
Migrants / ForeignersDanuri Call Center 1577-1366
Danuri can help when Korean is not the easiest language
If family, stay, violence, or daily-life issues are hard to explain in Korean, multilingual counseling and interpretation can be a starting point.
You can start with this
“I need interpretation because Korean is difficult for me.”
“I want to talk about a family problem, but I do not know where to ask.”
“I need information about stay or daily life in Korea.”
A counselor may first check
- The language you need
- Where you are in Korea
- Whether the issue is family, stay, violence, or daily life
Common worries
- Multilingual counseling and interpretation may be available.
- Marriage migrants, migrants, and foreign families can ask about daily-life support.
- You can start by saying that you need interpretation.
More details
Before you talk
- Start by saying which language you need.
- Available languages and hours can change, so check the official guide when possible.
What may happen next
- Daily-life information, family issues, violence support, and service connections can be sorted together.
- If needed, you may be connected to another public service or interpretation support.
Older AdultsElder abuse report and counseling 1577-1389
You can ask 1389 even if you are not sure it is abuse
Neglect, verbal abuse, violence, financial exploitation, or care gaps can be discussed before you know exactly what to call them.
You can start with this
“I am not sure this is abuse, but I am worried.”
“An older adult seems to be alone without care.”
“I am worried someone is taking their money or bankbook.”
A counselor may first check
- Where the older adult is
- Whether there is danger now
- Who is doing what
Common worries
- You can ask for counseling or make a report, even at the suspicion stage.
- An elder protection agency may check the situation and arrange protection.
- Neighbors or people nearby can ask, not only family members.
More details
What can be discussed
- Neglect, emotional abuse, financial exploitation, and physical violence can all be mentioned.
- Family, neighbors, or care providers can ask for guidance.
What may happen next
- The case may lead to field checks, protection, emergency measures, or local support.
- The older adult’s safety and wishes should be considered together.
AddictionDrug counseling 1342 Courage One Step Center
1342 can start with fear about punishment
You can ask how drug use, relapse worries, or a family member’s use could connect to treatment and recovery support.
You can start with this
“I am afraid this will be reported, but I want counseling.”
“I am worried I will use again.”
“I think my family member is using, and I want counseling first.”
A counselor may first check
- What substance is involved
- Recent use and physical condition
- Whether you are alone and whether treatment or recovery support is wanted
Common worries
- You can start with free 24-hour counseling.
- Counseling content and personal information are described as confidential.
- Legal outcomes cannot be promised, but treatment and rehabilitation routes can be explored.
More details
Before you talk
- You do not need a complete history of use before the first call.
- The person directly affected, family, or acquaintances can ask for help.
What may happen next
- You may be connected to treatment protection, rehabilitation, or local recovery support.
- You can come back even after reuse or while still unable to stop.
Crime / Legal SupportSmile Center
Smile Center helps with recovery after a crime report
After crime victimization, if sleep, emotions, daily life, or family stability are affected, you can ask about recovery support.
You can start with this
“I reported it, but I have not been sleeping well.”
“Daily life has been hard since then.”
“I want to know what support I can use.”
A counselor may first check
- Whether you are safe now
- Whether sleep, meals, or daily life are affected
- Whether counseling, treatment, legal, or investigation support is needed
Common worries
- Smile Center services are described as free.
- Victims and family members can ask about support.
- Recovery support can be discussed separately from the reporting process.
More details
What can be discussed
- Psychological assessment, stabilization counseling, therapy, and psychiatry referral.
- Temporary housing, legal counseling, and social support connection may also be discussed.
What may happen next
- Phone intake may lead to an interview or treatment schedule.
- You may be connected with victim support centers, investigation agencies, or legal aid.